hi, we’re onbord

Big transformations,
done properly.

Perth's independent partner for WA's most complex organisations — planning it right, then building it right, from first strategy session
to go-live.

about us

We're a Perth-based team of strategists, technologists and delivery specialists working with WA's largest and most complex organisations — government, health, education, utilities and resources — through major digital, customer and data transformation.

We created Onbord to bring together both halves of transformation: strategy and planning grounded in what you actually need, and the delivery capability to build and ship it — one accountable team from plan to go-live.

The Onbord team gathered outdoors on a vintage tractor at a countryside team day near Perth

what we love to do

We work the full arc of digital transformation, from independent strategy through to hands-on technical delivery, so that the plan and the build are never at odds.

 

strategy & advisory

Capability-first planning: defining what you actually need before locking in a vendor, platform or system integrator.

> Digital and customer strategy

Setting the direction for digital and customer investment — assessing current-state capability, shaping the target vision, and prioritising what matters most.

> Delivery roadmap design

Turning strategy into an actionable plan — sequencing initiatives, dependencies, and timing into a roadmap for how and when the vision gets delivered.

> Portfolio/investment planning

Prioritising and sequencing competing initiatives — balancing value, cost, risk, and delivery capacity to guide where investment should go first.

> Architectural runway design

Laying the technical foundations ahead of delivery — defining the platforms, standards, and capabilities that future initiatives will be built on.

> Program/agile advisory and design

Designing how large programs run — operating models, governance, and agile ways of working that keep complex delivery on track.

 

digital service delivery

Where planning turns into practical work — building, testing and supporting what we've planned, from first sprint through to go-live and beyond.

> Project/Portfolio Design & Management

Planning, governing, and delivering projects and programs — from shaping initial scope and business cases through to execution, reporting, and benefits realisation.

> UX/UI/Front-End & Accessibility Design

Designing intuitive, inclusive digital experiences — user research, wireframing, interface design, and front-end implementation that meets WCAG accessibility standards.

> Development & Configuration

Building and configuring digital solutions — custom development, platform configuration, integrations, and system enhancements tailored to your business needs.

> DevOps & Environment Management

Streamlining delivery pipelines and managing environments — CI/CD, infrastructure automation, release management, and operational stability across development and production systems.

> Business Analysis

Translating business needs into clear requirements — stakeholder engagement, process mapping, gap analysis, and documentation that bridges strategy and delivery.

> Solution Architecture & Design

Designing fit-for-purpose technical solutions — evaluating options, defining architecture, and ensuring new systems integrate effectively with your existing landscape.

> Quality Assurance & Management

Embedding quality throughout delivery — test planning, functional and regression testing, defect management, and assurance reviews that reduce risk before go-live.

> Transition to Support Planning

Preparing organisations and teams for post-go-live — handover documentation, support model design, knowledge transfer, and ensuring a smooth transition from project to BAU.

> Delivery Management

Keeping delivery on track — coordinating teams, managing dependencies, removing blockers, and maintaining momentum across complex, multi-workstream engagements.

our featured experience

  • Two colleagues reviewing information together at computer monitors in an office

    APM

    WEBSITE MIGRATION STRATEGY · BUSINESS CASE

    Making the case to tame a sprawling 300-website estate

    Global human-services provider APM had grown to manage 300+ websites, straining compliance, security and speed-to-market. Onbord built the migration strategy, business case and executive narrative that gave leadership a clear, fundable plan to consolidate and modernise.

  • Interior of a university lecture theatre filled with seated students facing a presentation screen

    Curtin University

    DIGITAL ROADMAP · STRATEGY & ADVISORY

    Setting the foundations for a first-in-industry digital roadmap

    Curtin's digital roadmap set out to reshape higher education. Onbord was the lead partner through its nine-month Initiate Phase, shaping the governance, business-needs, architecture and delivery planning that turned a bold vision into a program ready to build.

  • Rendered interior of a modern airport terminal with a curved ceiling and passenger lounge seating

    Perth Airport

    CUSTOMER DATA PLATFORM · PAYMENT GATEWAY MIGRATION

    A smoother, more personal digital experience for every passenger

    Onbord partnered with Perth Airport to move its digital and customer agenda forward — from the customer data platform and mobile experience to migrating the digital payment gateway — helping turn a more personalised, seamless passenger journey from strategy into delivery.

Recognise your own challenge in one of these? Start a conversation →

plus, we’ve collaborated with many more of WA’s leading organisations

The logo of the company or organization named "synergy" featuring black text with a stylized orange and yellow arc and star element.
Australian Edith Cowan University logo with blue, red, and yellow color blocks and text.
UWA Perth Australia logo with shield and a black swan, blue and gold colors, and the words 'Seek Wisdom'.
Seal of the Government of Western Australia Department of Health, featuring a shield with a black swan, water, and waves, flanked by two kangaroos, with a crown above.
Curtin University logo with gold and black color scheme and stylized shield emblem.
Logo of Perth Airport with a stylized multicolored jet wing symbol.
RAC logo on a dark blue background with yellow text and a pink element
BHP logo
APM logo with orange and navy blue text and slogan 'enabling better lives'.

how we like to work

  • wherever you are

    Our versatile Perth-based team meets you where you need it most. Whether it's in-person workshops, online demos or side-by-side implementation, our team has the flexibility and expertise to work with you to deliver success.

  • committed to continuity

    We know your investment is in more than just our services – it's in the people, skills, and experience you've chosen. That's why, once we're on board, expect consistency. You'll work with the same trusted team from start to finish.

  • powered by partnerships

    Our close relationships with technology partners, like Salesforce, and our own hands-on delivery capability mean we're not limited to advice on a page — we can help you plan it and build it, with one accountable team throughout.

what our clients say

  • "It's like most things, right? If you want to drive, any car will work. It's how it makes you feel [that makes the difference]. That's Onbord to a tee."

  • "I come back to [describing them as] a collective of great minds, third party brains, extension of thinking... And then doing that in digital."

  • "All the stuff I didn't think we actually even needed has come back at later stages. So it really showed their forward thinking."

  • "They know our business inside and out. I don't have to rehash the information, they already know the backstory"

accreditations & panels

We hold the certifications and panel memberships that let WA's public and private sector organisations engage us quickly and with confidence.

Salesforce Consulting Partner

Onbord designs and delivers across the full Salesforce platform: Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Salesforce Industry Cloud and Data 360.

40+ Salesforce certifications

Spanning Administrator and Advanced Administrator, OmniStudio Consultant, Business Analyst, UX Designer & core clouds.

Agile at scale

A highly certified team including Professional Scrum Master (PSM I), SAFe POPM and SAFe Advanced Scrum Master — integrating scaled agile into traditional delivery models.

WA State ICT Panel Member

A compliant, streamlined path: terms already agreed with WA Government under CUAICTS2021, letting agencies with delegated financial authority engage us quickly without lengthy legal negotiation.

so, let’s chat!

Every engagement starts with a conversation — here's how to reach the right person on our team, directly.

talk to us →